The original dog harness comes standard with a D-Ring on the back for leash attachment. However, the front no-pull D-Ring harness attachment is available as an option with the Walk Essential Pack. If you are interested in the front D-Ring feature, this must be purchased separately as an add-on during the checkout process.

To attach the paw pads, ensure that your dog's paws are clean. Carefully remove the sticker cover from the paw pads and gently adhere them to your dog's paws, pressing firmly to secure them.

Our name patches are always sold in pairs, providing you with two patches per purchase.

Yes, you can order different sizes for the collar and harness in a bundle. After placing your order, please contact our customer support team as soon as possible with your order details, and we will assist in updating the sizes accordingly.

Refunds And Returns Policy

If you are looking to return your order due to wrong color, wrong size or simply change of mind we are here to help!

If you would like to return your item we are happy to offer a refund provided that:

1. The item is unwashed and in the original condition as purchased.

2. The item is not a gift card or personalized item (custom name patch may not be returned/refunded or exchanged)

3. You return the item within 60 days of your order being delivered.

To initiate a return or exchange, please email us at support@dogfriendlyco.com.

If your return is approved, you'll be emailed a return postage label along with step-by-step packing instructions. Just pack your item securely, attach the label, and drop it off with the specified carrier.

After your return is received and processed, your refund will be issued right away. Your financial institution may take 7–10 business days to post the credit to your original payment method.

Bundles/Kits

If you would like to return any items from a bundle/kit purchase the remaining items you do not return will be calculated at full price to determine your refund amount as the bundle/kit discount is no longer applicable.

If you would like to swap an item for a different size, you may return the item and we will honour the bundle price for your replacement purchase. Please note this is not valid if you opt to purchase a different color or product.

Custom Name Patches may not be returned/refunded or exchanged as they are a personalized item and cannot be restocked.

Order Processing Time

We strive to process and ship all orders as quickly as possible. In general, orders are processed within 24 to 48 hours after being placed.

Once your order has been processed, you will receive an email with your tracking information so you can monitor your package's progress.

Shipping

Dog Friendly Co ships to all countries worldwide. Shipping rates and delivery times may vary depending on your location.

Please note that customs fees, taxes, and other charges may apply to international orders. These fees are the customer's responsibility.

You can check our shipping timeline here: Shipping & Delivery Times

Delivery Assistance

If you need help with your delivery, please contact our customer support team at support@dogfriendlyco.com and include the following details:

Full Name
Email Address
Order Number
Brief description of your query